Responsible Gaming

Gaming Should Be Entertainment

1win is committed to promoting responsible gaming practices. Online gambling should be enjoyed as a form of entertainment only, never as a means to earn money or solve financial problems. Please gamble only with money you can afford to lose, and always maintain control over your gaming activities.

Age Verification

Players must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher, to use 1win's services. India's legal gambling age is 18 years. We are committed to preventing underage gambling and will verify age during account registration and at any time during your use of our platform.

Warning Signs of Problem Gambling

Recognize these warning signs in yourself or others:

• Spending more time or money on gambling than intended
• Chasing losses by continuing to gamble to recover money lost
• Hiding gambling activities or lying about the extent of your gambling
• Gambling to escape problems, stress, or negative emotions
• Neglecting family, work, education, or other responsibilities
• Borrowing money or going into debt to finance gambling
• Experiencing anxiety, irritability, or mood changes when unable to gamble
• Failed attempts to reduce or stop gambling
• Risking relationships, employment, or educational opportunities due to gambling

If you recognize any of these signs, seek help immediately.

Self-Help Tools Available

1win provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Loss Limits: Establish maximum loss amounts to protect your bankroll.
• Reality Checks: Enable reminders during gaming sessions to track time and money spent.
• Session Time Limits: Set automatic session duration limits after which you will be logged out.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all 1win services.

Access these tools through your account settings or contact our customer support team for assistance.

Get Help — Support Organizations

If you or someone you know is struggling with problem gambling, confidential support is available:

India

• All India Gaming Federation (AIGF) — Works to promote responsible gaming standards across India
• AASRA (Association for Social and Rural Awareness) — Provides counseling and support services for individuals with gambling concerns

International Organizations

• GamCare — www.gamcare.org.uk — Free confidential support service (UK and international players)
• GamStop — www.gamstop.co.uk — National self-exclusion scheme for online gambling
• National Council on Problem Gambling (NCPG) — www.ncpgambling.org — US-based helpline: 1-800-522-4700
• Gambling Help Online — www.gamblinghelponline.org.au — Support for Australia and international players
• Responsible Gambling Council — www.responsiblegambling.org — Canada-based resources and support

All support services offer confidential assistance with no judgment. Reach out today if you need help.

Take Action Today

If you are experiencing signs of problem gambling or feel that your gaming is becoming uncontrollable, please reach out for help immediately. There is no shame in seeking support — trained professionals are ready to assist you.

Contact 1win Customer Support: Available 24/7 to help with responsible gaming tools and resources.

Remember: Gambling should be fun. If it stops being fun, stop playing and seek help.